These Terms & Conditions (“Terms”) govern your access to and use of the website at wilbur.co and any related pages or content (the “Site”) and our client portal at portal.wilbur.co (the “Portal”), operated by Wilbur LLC (“Wilbur,” “we,” “us,” or “our”), a creative agency based in Cincinnati, Ohio. By using the Site or the Portal, you agree to these Terms. If you do not agree, please don’t use them. Section 6 covers the Portal specifically.
We grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the Site for your own informational and business purposes. You agree not to:
The Site and its contents, including text, design, graphics, logos, layout, and the films, photography, and campaigns showcased as our work, are owned by Wilbur or its clients and licensors and are protected by intellectual-property laws. The Wilbur name and logo are our trademarks. Client names, logos, and marks shown in our portfolio are the property of their respective owners and appear for identification and demonstration purposes only. Nothing on the Site grants you any license to use these marks without prior written permission.
Campaign examples, case studies, and any performance figures shown on the Site are provided for illustration. Some metrics are representative or anonymized and are not a promise or guarantee of any particular result. Marketing outcomes depend on many factors outside our control. Past performance does not guarantee future results.
The Site lets you schedule a call or contact us. Booking a call or sending us information does not create a contract, engagement, or agency relationship. That happens only through a separate, signed agreement. Any non-personal feedback, ideas, or suggestions you send us may be used by us without restriction or obligation. Please don’t send us confidential information through the Site that you don’t want disclosed.
The Site relies on and links to third-party services, including our scheduling/booking provider, video hosting (e.g., Vimeo), and our hosting platform. Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for their content or practices. Links to other websites are provided for convenience and are not an endorsement.
Access. The Portal is available only to Wilbur clients and the people Wilbur invites. Your access is personal to you; keep your sign-in secure and tell us right away at hello@wilbur.coif you think someone else has used it. We may suspend or end access if these Terms are broken, to protect the Portal or other clients, or when a client’s engagement with Wilbur ends.
Your data. Each client keeps ownership of the business data it connects to the Portal (such as CRM, call-tracking, and advertising data). The client authorizes Wilbur to access and process that data only to provide the Portal and our services to that client, as described in our Privacy Policy. The person connecting a service confirms they are allowed to do so on the client’s behalf.
Connected services.The Portal reads data from third-party services such as CRMs, call-tracking tools, advertising platforms, Google Drive, Stripe, and Intuit QuickBooks Online. Billing access is read-only: the Portal shows invoices and payments from Wilbur’s Stripe and QuickBooks Online accounts and never creates, changes, or sends anything in them. Payments made through a payment link are handled by Stripe or Intuit under their own terms. Those services are not operated by Wilbur, and their availability and accuracy are outside our control.
Reports and billing records. Portal reports are estimates based on the data the connected services provide and are offered to help you make decisions, not as guarantees. The invoices themselves, and your services agreement with Wilbur, are the official record of what is owed; the Portal is a convenient view of them.
Your services agreement. If you have a signed agreement with Wilbur, it governs our services, and it controls if anything in these Terms conflicts with it.
The Site and the Portal are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the Site or the Portal will be uninterrupted, secure, or error-free, or that any information on them is accurate or complete.
To the fullest extent permitted by law, Wilbur and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of (or inability to use) the Site or the Portal. Except as otherwise stated in a signed services agreement, our total liability for any claim relating to the Site or the Portal will not exceed one hundred US dollars (US $100).
You agree to indemnify and hold harmless Wilbur from any claims, damages, or expenses (including reasonable legal fees) arising out of your misuse of the Site or the Portal, or your violation of these Terms.
These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute relating to the Site, the Portal, or these Terms will be brought exclusively in the state or federal courts located in Hamilton County, Ohio, and you consent to their jurisdiction.
We may update these Terms from time to time. Changes are effective when posted, with an updated effective date. Your continued use of the Site or the Portal after changes means you accept the revised Terms.
Questions about these Terms? Email hello@wilbur.co or call (513) 822-2487.
